Shop Now, Pay Later With Afterpay * Free shipping On all Australian Orders over $75!
Shop Now, Pay Later With Afterpay * Free shipping On all Australian Orders over $75!

FAQ

Payment

What payment methods do you accept?

We accept the following credit cards:

MasterCard, Visa, American Express & Discover. Shop Pay, Apple Pay, Google Pay.

We also accept payment by PayPal

Afterpay available to Australian customers only at this stage.

If you decide to use either of these two methods, you’ll be taken to either the PayPal or Afterpay website

where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

Ordering and delivery

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account.

We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account.

Just visit https://alchemyofwisdom.com.au and follow the instructions on-screen.

Where is my order confirmation?

This is automatically sent to your email address when you place an order.

If you haven’t received your order confirmation within 24 hours, please get in touch at info@alchemyofwisdom.com.au

Just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock,

Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

I Need to Change My Order

There is only a short amount of time between when you place your order and when we start processing it.

If you contact us straight away after ordering, via email:  alchemyofwisdombotanicalskin@gmail.com

we may be able to cancel your order before it’s processed. 

Please Note : Once your order has been fulfilled we are unable to make changes.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

When will my order arrive?

Orders that require shipping within  Australia  will be delivered within three to ten days, depending on your preferred shipping method.

Shipping to countries outside of the U.S. International may take up to 14 -20 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

Unfortunatley, due to Covid-19 there are significant changes to the Australian post delivery schedule including international orders.

Rest assured, Australian Post are delivering as quickly and safely as they can, but some deliveries may take a little longer than usaual.

We do ask for your patience during these unprecedented times.

What countries do you ship to?

We ship to most regions worldwide:  Australia,  New Zealand, USA  & Canada,  Europe  - Asia 

Please check this detailed breakdown before ordering to make sure we can deliver to your geographical location. If your not in our geographical location email our team to update your location.

Please note :

Due to changes to the value added Tax (VAT) when shipping to uk, we unfortunately no longer can freight Alchemy botanical skincare and beauty products to united kindom. We will update if there are  any changes within UK.

Email Sales : info@alchemyofwisdom.com.au

How much is shipping?

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered.

Please refer to this delivery cost table  to check the postage fees for different destination countries. May have extra shipping charge in accordance with weight

If your order value is more than $75 we provide free shipping within Australia Wide.

The Shipping cost will be added at check out.

Please Note: Alchemy of wisdom botanical skincare  is not responsible for any duites or taxes payable as part of international delivery. Please contact your local customs office for more information.

* Austraila : $12.00

*New Zeland: $15.00

*USA & Canada: $18.00

*Europe: $29.00

*Asia: $22.50

*Everwhere else: $27.00

Can I track my order?

Yes. We’ll provide updates at every stage of your order from the moment you place it,

through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

What shipping packaging do you use, Is it environmentally friendly?

All orders are  dispatched in a brand Alchemy of wisdom in cardbord box or satchel .

We use Bio-filled packaging  inside from Hero Packaging these are eco-friendly solution.

100% biodegradable, compostable and water soluble. We do use tape to sure your shipping cartons in the transit.

Recycle : Cardboard box or satchel Hero Packaging

Compost: Bio-fill packaging, satchel Hero packaging

Trash : Tape 

Returns

Can I return or exchange an item?

You can absolutely return your item to us within, 14 days after receiving it, as long as it’s undamaged

unused and contained in its original packaging with all tags and labels attached. Unfortunately you cannot exchange your product

How do I return an item?

Please contact our customer service team via email :  info@alchemyofwisdom.com.au

Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email.

You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

What do I do if I lose my return note?

We send return notes by email, so if you can locate the email we sent you, simply print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.

My order was damaged in transit. What can I do?

In the rare event that your order arrives damaged or faulty, We use protective packaging and reputabe shipping companies to limit delivery damage as much as possible. Although transit damage is rare, it can sometimes occur.

If you recieved a package that you deem damage, please contact us within 24 hours of receiving your parcel with photos and details of the damage. Once we received these, we will organise for replacement stock to be sent to you.

Please take photos of the product in question and email our customer service team via email: info@alchemyofwisdom.com.au with the details.

 

Please Note : Damaged stock will not be replaced if photos are not provided

 

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item.

Once we receive your return, we’ll notify you by email.

We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Promos

Do you have any discount codes?

Keep an eye on @alchemy_of_wisdom on instagram and facebook

for all our latest promos and make sure you are subscribed to our newsletter to be the first to know when we have a sale!

Can I Combine Discount Codes on My Order?

No sorry, only one discount codes can be applied at a time.

Discount codes cannot be combined with sales that are live on our website at the time of checkout.

My Discount Code is not working, What should i do?

We recommend copying and pasting exact codes.

If this doesnt work.

please send us an email to :  info@alchemyofwisdom.com.au

As soon as possible so that we can look into this for you.

How do I become a Alchemy of Wisdom Stockist?

Firstly, let us take a quick second to say thank you for showing intrest in becoming a Alchemy of Wisdom stockist

and we hope to see you come on board soon!

We have simplified our Alchemy of wisdom stockist website and made ordering a lttle easier for you.

Tab - link stockist on home page to complete the registration process .This will take you to a create account page where you entre your details 

Please allow 24 hours for us to confirm.

YAY!  Welcome to our sisterhood skincare & beauty products

I'm an influencer and would love to Collaborate?

Thanks for considering us, We are flattered!

Send us your deatails and recomendations we will consider your appraisal

For all Press and Influencers, Please email us on

info@alchemyofwisdom.com.au

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